A healthy dose of insight

My wife is currently studying medicine – through Google, it seems.

Whenever she or one of our sons is sick, her first port of call is always to type some pithy description of the symptoms into the search field. That way, she can at least rule out any terminal diseases before preparing herself for discussions with her assistants at the local surgery. It all comes down to access to the right information – not that there's anything wrong with that.

But what I'm finding more and more is that the age-old adage knowledge is power is no longer true.

In fact, it's now more accurate to say that information is power.

And that, I think, is a problem because you'd have to be crazy not to acknowledge the gulf that exists between the two (as does my wife, fortunately).

Knowledge comes through understanding and experience, whereas information simply litters our lives, an often random sequence of data, symbols and other bits and pieces. Knowledge makes sense of information, whereas information on its own can often be senseless, unless of course you know what to do with it.

Which brings me to research.

Focus groups are typically the whipping boy for why research is so often so flawed, but that's too easy and obvious a target – plus, my friend Ingrid over at Aesthetics of Joy (the Christmas trees, remember) already wrote this article a few years ago that perfectly summarises the bigger issues.

But what frustrates me is the seemingly blind proliferation of information churned out by your typical research agency.

They can tell you what was said. In fact, they'll happily write dozens of slides in 8-point type, and even throw in the odd piece of Clipart for a little light relief – if there's space on the slide, they'll be sure to fill it.

But they can rarely tell you what it means.

They'd rather leave that to a mother of two from Castle Hill who you've just paid $80 for 90 minutes of her time to design the pack or write the tagline for you. Easier than making the decision yourself, plus you've now got someone to blame just in case.

Research has its role to play and there can be no doubt that the most successful brands are consumer-informed, but they are never consumer-led. If that was the case, then we'd all be riding faster horses, to paraphrase Henry Ford.

In the case of research, knowledge typically makes sense of information through insight.

But unless more research agencies are able to transform all this information into even the smallest morsel of insight, then my wife may not be the only one turning to Google for the answers.

Eyes wide open (thanks, Grace)

Not so long ago, I wrote here about The Writer, just one of many posts about the way in which brands use language to distinguish themselves – in both senses of the word.

And it reminded me of uncompromising brands like Gym Jones, a gym in Utah that prides itself on nothing less than Power, Speed, Endurance, Suffering and Salvation.

As you can read for yourself in this exert from their website, they're pretty serious about what they do (and don't).

I wish more brands took themselves so seriously that they held to such an unwavering view of their place in the world, rather than allow punters to wander into a focus group and make all the important decisions for them. But alas, such instances seem few and far between.

Unless, that is, you know where to look.

It was Grace Coddington, Creative Director of American Vogue, who spoke in The September Issue about how she learnt early in her career that you should always keep your eyes open, never go to sleep in the car or anything like that, keep watching – because whatever you see out the window or wherever, it can inspire you.

And so it was that I found myself staring out of the passenger window on Saturday morning as we drove along the incredibly uninspiring and downright demoralising Parramatta Road.

All these thoughts were rattling around in my head when out of the blue – or should I say gray? – I saw a furniture store called 3 Of A Kind with this brutally honest tagline.

Butt ugly blokes building handsome furniture for beautiful people.

I wish we'd stopped to find out if it was true, but I can only imagine that there's few better places to go if you want an honest piece of original craftsmanship.

And if that wasn't enough, we then drove straight past this tattoo parlour.

Where better to go than the House Of Pain?

365 and counting

This latest post began life as a brief rant by one of my colleagues at work.

Something to do with the fact that Yakult – like so many other brands – are now positioning themselves as every day.

And just in case that phrase is simply too hard for us poor consumers to grasp, they've kindly gone to the trouble of placing their product next to other products that you might also expect to consume every day. In much the same way that orange juice brands like to put a picture of oranges on the front of the pack just in case you weren't sure what a product described as orange juice might contain.

And that was pretty much where my colleague's rant ended. Just another Friday afternoon in the agency.

But it started me thinking about how everything is now becoming marketed as everyday.

We're spruiked everyday low prices. Where everyday matters are the key to everyday living. And we're told to get our everyday money with everyday banking. Because every day is an adventure. Especially if we want to get everyday rewards. Or, even better, be an everyday hero. That's when we can enjoy everyday luxury. In fact, when you think about it, we're just part of everyday.

It's everywhere.

Which is ironic given that we're also being constantly reminded by our marketing masters exactly how time-poor we all are.

So what's going to be? Everyday, or just whenever we can.

R.U.B.O.Q.?

A few days ago, the Bank of Queensland launched this re-brand.

And since then – and like many launches of late – it's attracted mixed reviews, most notably here.

So I thought I'd add my own thoughts into the mix with this comment that I left on Mumbrella:

I've been interested to read the discussion here about this campaign and the idea behind it, but it seems everyone is focusing on the issue from a purely visual perspective or in terms of production. And ignoring the fact they've changed their name from Bank of Queensland to BOQ, as well as the potential reasons why – which is a pretty big deal.

When it comes to choosing names – for babies or banks – it's always difficult. But what's even more intriguing about this case is that while their campaign is all about being small and personal, their change of name says exactly the opposite.

Firstly, choosing an acronym is the surest way to strip any emotion and meaning from a word. Acronyms typically lack personality and make it hard for people to remember what they stood for in the first place. Which, unfortunately, does not resonate with their new tagline "Your own personal bank".

Secondly, it's interesting to think about why they switched to an acronym. The likeliest reasons are more to do with a commercial rather than a creative strategy. They want to put some clear water between the brand and the word "bank", as well as lose the restrictions that come with the geographical tag "Queensland".

In other words, this isn't about getting smaller, this is about getting bigger. Much bigger.

So what will it be? A small, local bank with the personal touch? Or, an international institution that hides behind a faceless acronym? Looks like they're keeping their options open for now.

Unlock your creativity (but please don't use a key)

In life, creativity is essential.

I realise that's a pretty broad statement, but so often it gets forgotten in the midst of all the other demands on our attention and time from one day to the next.

And that's even more true when it comes to thinking even more broadly in terms of one generation to the next.

Which is why I think it's so important that everyone – and I mean everyone – should listen to what Ken Robinson has to say here about the role of creativity in the education of our children. In his view, schools kill creativity: we systematically erase it from the future generation's skill set in the interests of preparing them for a world that has long since passed. We have evolved, but our education system has not.

This became painfully clear to me when I came across this ad for MGSM (Macquarie Graduate School of Management) in the paper earlier this week.

Now I should say that you have to be careful what you say these days given the universal access that the Internet provides – as Hill & Knowlton found out to their dismay this week when their GM criticised Telstra-owned Sensis on Twitter without considering what their client Telstra might have to say on the matter.

As it happens, I've actually completed strategy-related work for MGSM in the past, and I truly believe they are a great business with an outstanding product.

Which only makes this ad all the more underwhelming. Is this really the best that one of the top MBA schools has to offer?

An image of a key.

In the shape of the letter M. You know, as in MGSM.

With a headline that says Unlock your potential.

And don't even get me started on its design aesthetics – or lack thereof.

Call me demanding, but that's as bad an example of a cliché as you'll find. And when you're a prospective applicant, considering which graduate school to give your top dollar (thousands, not hundreds!), it's perfectly reasonable to set the highest standards. Afterall, they expect nothing less from you.

MGSM is not your average graduate school. But you wouldn't know that from reading this ad. Even for MGSM, it seems that creativity and education are not the most comfortable bedfellows.

But as luck would have it, just as soon as I had finished reading the paper, I picked up a magazine and found this ad for the Australian Institute of Architects.

Now there's an organisation – with a comparable (although not identical) role in terms of its educational remit – that doesn't just have a clear point of view on its purpose in this world, but also the ability to communicate it in a creative and compelling way.

And here's another one for good measure.

This is an organisation that is inspired and unparalleled not only in what it does, but also in how it does it – and that has to be one of the most exciting type treatments you'll ever see. Scroll back up to the MGSM example and the difference in impact is astonishing. Judging from this advertising, who on earth would want to have an MBA when you could be an architect?

And it's not enough simply to say that architecture is naturally more creative than commerce. Creativity is as much nurture as it is nature.

Here's an example from Dixons, an online electrical retailer in the UK, that demonstrates exactly that point. They may well be at the bottom of the pile, but that doesn't stop them coming up with one of the most imaginative taglines you'll ever read.

Dixons.co.uk. The last place you want to go.

In a world where the competition is as daunting as John Lewis and Selfridges, any brand that chooses their words so well is most certainly a brand that I want to talk to.

And here's another one.

All that's left to say is that creativity is king. And if you believe Ken Robinson, whom I mentioned right at the start, we need to start investing in the creativity of the next generation, now. Or they might just end up in MGSM's marketing department.